Terms of Use, Conditions & Cancellation Policy
***Please note you will only be charged half of the total at time of booking; the other half will be charged 14 days prior to your stay.
Rental Agreement
This temporary rental agreement is by and between Total Community Solutions, LLC (DBA Hill Country Stays), hereinafter referred to as Property Managers and Guest as Tenant hereinafter referred to as Guest(s). Property Manager agrees to rent on a short-term basis a single-family residence located at Lake LBJ hereinafter referred to as the Property and is subject to the terms and conditions contained herein as well as any further instructions, check lists or warnings that may be posted in or on the Property.
Responsible Party
Guest warrants that they will be an occupant of the Property during the entire reserved period and they are at least 25 years of age or older. Guest will be the responsible party during the stay. However, Guest shall collectively mean all occupants of the Property during the stay and Property Manager reserves the right to hold any and all Guests responsible for damages financial or otherwise that may arise out of this agreement. Guest further agrees to adequately manage the activities of the other named guests during the stay and will make any and all reasonable efforts to ensure the safety of the other guests as well as the Property. No keys or codes will be issued to anyone other than the signing guest or spouse of the signing guest without prior agreement from Property Manager.
Security Deposit
In lieu of a $500.00-1500.00 security deposit paid in advance, Guest(s) are required to purchase the $60 Property Damage Protection through Safely. This is automatically added to each reservation. Property Manager may use part or all of the security deposit to repair any damage to the Property caused by Guest. However, Property Manager is not limited to the deposit amount and Guest will remain fully liable for any damages or expenses exceeding the deposit amount. All charges will be documented and submitted to Guest via email. Failure to provide security deposit in either form will automatically terminate this contract and Property Manager will retain all amounts previously paid as liquidated damages.
Payments
Payments must be made directly through booking channel. Contract is binding when payment(s) are receipted by Property Manager.
Cancellation Policy
- Cancellations received 30 days or more in advance of arrival date will receive a full refund
- Cancellations received between 30-14 days in advance will receive 50% refund. No refunds given within 14 days.
- No refunds will be given for inclement weather, lake conditions, or other such acts of God. In the very rare case, the lodging is part of a forced evacuation or the property becomes uninhabitable due to damage or flood, a refund will be given only if other lodging is unavailable.
- Release of obligation will be at the sole discretion of Property Manager.
Check-In
Check in time is 4:00 PM unless otherwise stated herein. Entry code WILL NOT be issued with a balance owing, without an accepted rental agreement or if credit card authorization in lieu of security deposit is denied.
Check-Out
Check out time is 11:00 AM unless noted otherwise. THERE IS AN EXTRA CHARGE FOR LATE CHECK OUT AND PRIOR APPROVAL IS NEEDED. A $50 hour fee will be charged for each hour (or portion thereof) past the required check out time.
Cleaning
The cleaning charge paid with the reservation is intended to cover laundry expenses, toiletries, floors and other “reasonable” cleaning of up to four hours upon departure. The cleaning charge DOES NOT cover major spills, burnt pots and pans, ovens, excessively dirty counter-tops, filthy toilets, grill cleaning, oil stains from vehicles or any other cleaning or maintenance outside of the cleaning allowance. Trash is to be bagged and deposited in provided trashcans. Guest shall be responsible for any undue and/or unreasonable cleaning of the Property immediately subsequent to the Guestʼs departure. A cleaning charge of $60 per hour, with a one (1) hour service minimum will be assessed and charged.
Guest Capacity & Disturbances
Guest and all other occupants will be required to vacate the premises and forfeit the rental fee and security deposit for any of the following: A. Occupancy exceeding the sleeping capacity listed for each property including children unless previously approved by Property Manager. B. Using the premises for any illegal activity including, but not limited to, the possession, serving or consumption of alcoholic beverages by or to persons less than 21 years of age. C. Causing damage to the premises rented or to any of the neighboring properties. D. Any other acts which interferes with neighbors’ right to quiet enjoyment of their property. E.) Violation of the 10:00 PM “no loud outside noise or music” rule.
Pets
If Pets are allowed on the property prior approval and a $100 per pet fee needs to be paid in advance. Any pet found on the property not authorized will automatically result in a $500 charge and Property Manager reserves the right to terminate this agreement without notice.
Locked Areas
Areas that are locked, such as Property Manager’s personal storage spaces, for which Guests are not provided a key, are off limits to the Guests. Any attempt to enter locked areas is cause for immediate termination of this agreement, forfeiture of all monies paid, and Guests will be liable for any damage and/or missing items.
Smoking
No smoking is permitted indoors. Any smoking indoors or residual odor from smoking after departure will result in a minimum charge of $500.00. Smoking outdoors is permitted only with the proper disposal of all cigarette butts. Minimum charge for picking up cigarette butts is $100.00.
Grilling
The grill provided is for the use of Guest. No other grills, smokers or cooking devices are permitted on the Property without the express written consent of the Property Manager. GRILL CLEANING IS NOT INCLUDED IN THE CLEANING FEE. Please use the wire brush provided to clean the grill grates and remove food debris accumulation on the grates and clean up any drippings/ashes underneath. There will be an additional $50 to clean the grill.
Inspection
With reasonable cause Property Manager reserves the right to inspect the Property at any time during your stay
Notices
Any and all communications required under the provisions of this contract can be sent via certified mail, email or fax. However, email and fax communications will not be recognized without acknowledgement of Property Manager of their receipt.
Time is of the Essence
Time is of the essence with respect to all provisions of this Agreement that specify a time for performance; provided, however, that the foregoing shall not be construed to limit or deprive a party of the benefits of any grace or use period allowed in this Agreement.
Hold Harmless
Property Manager attempts to maintain the Property in the best of condition. Property Manager expresses no guarantees, express or implied, regarding suitability or fitness for any particular purpose. Property Manager does guarantee that appropriate repair and/or replacement will be performed as soon as possible under prevailing circumstances. It is Guests responsibility to immediately notify Property Manager of any issues that they incur during their stay so that the repair and/or replacement may be promptly taken care of. Property Manager is not responsible for any inconveniences for which Property Manager has no immediate control.
These inconveniences may include, but are not limited to, the following:
- breakdown of TVʼs, DVD players, hot tubs, pools, saunas, and/or other recreational appliances or devices;
- power outages;
- adverse weather and/ or road conditions;
- construction in the area.
Property Manager shall not be held liable, or otherwise take any responsibility, for any injuries that may occur to Guest, and/or Guestʼs invitees that is caused or permitted to be caused by the intentional, unintentional, negligent, or careless acts of said Guest and/or invitees. Guest acknowledges that there are inherent risks associated with recreation on and near Lake LBJ. Guest further agrees that he/she/they have no medical conditions which would interfere with use of a sauna, hot tub, swimming, canoeing, rafting, boating etc. or else assume and bear the costs of all risks that may be created, directly or indirectly, by any such condition and expressly acknowledges such physical activities are dangerous and involve the risk of serious injury and/or death and/or property damage. The undersigned further expressly agrees that the foregoing release, waiver and indemnity agreement is intended to be as broad and inclusive as is permitted by law and that if any provision is held invalid, it is agreed that the balance shall notwithstanding, continue in full legal force and effect. Any dispute, controversy or claim arising out of or related to this Agreement or the interpretation of this Agreement shall be settled by arbitration in accordance to the rules of the American Arbitration Association, except to the extent modified below. The place of arbitration shall be Llano County, Texas By the written or electronic endorsement of this Agreement, Guest agrees to forever hold-harmless and indemnify Property Manager from any liability and/or responsibility arising there from.
Entire Agreement
THIS AGREEMENT, COMBINED WITH ANY AND ALL COMMUNITY RULES AND REGULATIONS (IF APPLICABLE) AS WELL AS NOTICES POSTED AT PROPERTY SERVES AS THE ENTIRE AGREEMENT. NO ADDITIONAL PROVISIONS ARE EXPRESSED NOR IMPLIED. THIS AGREEMENT SUPERSEDES ANY AND ALL PREVIOUS ORAL AND/OR WRITTEN, EXPRESS AND/OR IMPLIED AGREEMENTS. UPON WRITTEN OR ELECTRONIC ENDORSEMENT, GUEST AGREE THAT THEY HAVE READ AND UNDERSTOOD THIS AGREEMENT, AND ACCEPT ALL TERMS, CONDITIONS, COVENANTS AND RESTRICTIONS, WITHOUT EXCEPTION.